Pothole outside your house? Garbage not collected? Streetlight out for weeks? Water leak flooding the road? You don’t have to chase officials in person – Hyderabad’s civic bodies have several ways to raise a complaint and track it. This guide explains exactly where to go for each type of problem, in plain language.
The fastest way: know which body handles your problem
Not every civic issue goes to the same place. Here’s the quick map:
- Garbage, sanitation, potholes, streetlights, drainage, parks, stray animals, building violations → your municipal corporation (GHMC, Cyberabad, or Malkajgiri)
- Water supply and sewerage (no water, dirty water, sewage overflow, leaks) → HMWSSB (Water Board)
- Power cuts, faulty lines, billing → TSSPDCL (electricity)
Sending your complaint to the right body is what gets it solved fastest. Below is how to reach each.
Complaints to your municipal corporation (GHMC / Cyberabad / Malkajgiri)
This covers the majority of everyday civic issues — garbage, potholes, streetlights, drainage, sanitation, unauthorised construction, and more.
Ways to complain:
- Phone: Call the GHMC helpline 040-21111111. This is the central civic helpline and works for most complaints.
- Online grievance portal: File on the corporation’s grievance system, where you can describe the issue, attach a photo, and get a complaint number.
- MyGHMC mobile app: Download it, register, and raise complaints with a photo and location. You can track status from the app.
Always note your complaint number — that’s how you follow up and confirm it was resolved.
What to include for a fast resolution:
- The exact location (landmark, street, or your ward)
- A clear description of the problem
- A photo, if possible
- Your contact number
Water complaints — HMWSSB (Water Board)
For no water supply, low pressure, dirty or contaminated water, sewage overflow, pipeline leaks, or new connection issues, contact the Hyderabad Metropolitan Water Supply and Sewerage Board, not the corporation.
- Website: hyderabadwater.gov.in
- Water Board helpline: dial 155313 (the dedicated water complaint number)
- You can also book water tankers and track sewerage complaints through their portal.
Electricity complaints — TSSPDCL
For power cuts, voltage problems, faulty transformers or lines, meter issues, or billing disputes, contact the electricity distribution company:
- Website: tgsouthernpower.org
- Power complaint helpline: dial 1912 (the electricity complaint number)
- Their app and portal let you report outages and track billing.
Emergency numbers worth saving
For anything urgent, keep these handy:
- Police: 100
- Fire: 101
- Ambulance: 108
- Disaster / GHMC control room: 040-21111111
- Women Helpline: 181
- Child Helpline: 1098
How to follow up if nothing happens
If your complaint isn’t resolved in a reasonable time:
- Note the complaint number and check its status on the same portal or app.
- Escalate to your circle office — each circle has a Deputy Commissioner and officers responsible for that area. You can find your circle’s officers and contacts on your ward page here on HyderabadMirror.
- For persistent issues, raise it with your local corporator, whose details are also on your ward page.
FAQs
What’s the single most useful number to remember?
040-21111111 — the GHMC civic helpline, for most garbage/road/streetlight/drainage issues.
Water isn’t a corporation issue in Hyderabad?
Correct — water and sewerage go to HMWSSB (dial 155313), not the municipal corporation.
How do I prove I complained?
Always save the complaint number you get. Use it to track and escalate.
Who do I escalate to?
Your circle office first (Deputy Commissioner and officers), then your corporator — both listed on your ward page.
This guide is for general information. Helpline numbers and portals can change; verify on the official GHMC, HMWSSB, and TSSPDCL sites. To find your ward’s circle officers and corporator for escalation, see your ward page.
